Effective Date: July 4 2025
At Hebaic Appliances, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect the following information when you visit our site or make a purchase:
- Personal Information: Name, phone number, email address, delivery address, and payment details.
- Device Information: IP address, browser type, operating system, referring URLs.
- Order & Purchase History
2. How We Use Your Information
We use the information collected to:
- Process and deliver your orders
- Contact you about your orders or inquiries
- Provide customer service and support
- Improve our website and services
- Send order updates, promotions, and marketing (only with your consent)
3. Sharing of Information
We do not sell or rent your personal information.
We may share your data with trusted third parties only when necessary:
- Couriers or delivery services to fulfill your order
- Payment processors for secure transactions
- Legal authorities if required by law
4. Data Protection
We implement appropriate security measures to:
- Prevent unauthorized access, disclosure, or misuse
- Protect your personal information both online and offline
We use secure payment gateways and SSL encryption to safeguard transactions.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing at any time
To exercise your rights, contact us via email or phone.
6. Cookies
We use cookies to:
- Improve your browsing experience
- Analyze site traffic
- Store login or cart information
You can manage cookie settings through your browser.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
9. Contact Us
If you have questions or concerns about your privacy or this policy, contact us:
- 📧 Email: Support@hebaicappliances.shop
- 📞 Call/WhatsApp: 0748 106 478
- 📍 Address: London Beauty Centre, Taveta Road, Nairobi, Kenya
- 🕒 Business Hours: Monday to Saturday, 8:00 AM – 8:00 PM
- Closed on Sunday.