Effective Date: July 4 2025
At Hebaic Appliances, we strive to deliver your products quickly, safely, and affordably across Kenya. Please review our shipping terms below:
1. Delivery Coverage
We currently offer shipping across Kenya, including:
- Nairobi and surrounding areas
- Major towns and cities countrywide
For remote areas, please contact us to confirm delivery availability.
2. Delivery Timeframes
- Around Kenya Delivery: 1–3 business days
Note: Business days are Monday to Saturday, excluding Sundays and public holidays.
3. Delivery Methods
We offer:
- Home Delivery via trusted courier partners
- Pick-up at Our Store:
📍 London Beauty Centre, Taveta Road, Nairobi, Kenya
4. Shipping Costs
- Deliveries depending on location – Shipping fee varies by distance and courier rates.
➤ The final shipping fee is displayed at checkout or confirmed via phone/WhatsApp.
5. Order Processing
- Orders are processed within 24 hours of confirmation.
- You will receive a call or message to confirm availability and delivery arrangements.
6. Delays
While we work with reliable couriers, unforeseen delays (e.g., weather, road issues) may occasionally occur. We will communicate any delays promptly.
7. Delivery Issues
If your item is:
- Damaged upon arrival
- Missing accessories
- Incorrect
Please report within 24 hours of delivery for quick resolution.
8. Contact Us
For questions about delivery or shipping:
- 📞 Call/WhatsApp: 0748 106 478
- 📧 Email: Support@hebaicappliances.shop
- 🕒 Business Hours: Monday to Saturday, 8:00 AM – 8:00 PM
Closed on Sunday.